Concerns and complaints about osteopaths
If you are a patient and have concerns about any aspect of the treatment you have received, or the way your osteopath has behaved, the best person to talk to first is usually the osteopath in question. Many concerns arise from misunderstandings and it is often helpful to discuss your concerns with the osteopath first. You can contact us through the messenger tab on our website.
If you would prefer not to do this, you may be able to discuss it with another osteopath in the practice, again through messenger.
Institute of Osteopathy Complaints Resolution Service
If you feel uncomfortable complaining directly to The Courtyard Osteopaths, or do not feel that your complaint has been resolved to your satisfaction, you can speak to the Institute of Osteopathy by ringing Freephone 0800 110 5857 or emailing enquries@osteopathy.org
General Osteopathic Council
If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on 0207 3576655.
Please note that the General Osteopathic Council cannot award compensation.